Last updated: [DATE]
New accounts include a free trial period (shown at signup) with no payment required. You won't be charged anything until you choose to subscribe to a paid plan, so there's nothing to refund during the trial itself.
[Describe your actual policy here — for example: "Subscription payments are non-refundable once a billing period has started, except as described below" or "You may request a refund within X days of a charge if you haven't materially used the Service."]
To request a refund, sign in and submit a request from your account's Refunds page, including the reason. Every refund request is reviewed individually — only our platform team can approve a refund; it is never processed automatically. We aim to respond within [X BUSINESS DAYS].
Approved refunds are processed back to your original payment method where possible, or as otherwise agreed. The corresponding invoice is updated to reflect the refunded amount. Processing times depend on your bank or card issuer and are typically [X-X BUSINESS DAYS] after approval.
[State your policy for prepaid usage wallets, e.g. WhatsApp/SMS credit — typically: amounts already consumed/used are non-refundable; unused balance may be refundable within X days of recharge, at our discretion.]
You can cancel your subscription at any time. [State what happens to the remainder of a paid period — e.g. "you retain access until the end of your current billing period; we don't provide partial-period refunds" or your actual policy.]
Questions about a charge or a refund request: [SUPPORT EMAIL].